IT support & Support Systems Specialist

Functie omschrijving IT support & Support Systems Specialist

Our client is an international company located in Amsterdam, we are looking for an IT Support & Systems specialist employee. The IT Support employee is responsible for providing expertise and has a passion for implementing, managing and supporting Technical projects and carrying out Service desk activities - both telephone and desk side support- including users working from home.

The IT department provides an efficient service to all areas of the group as appropriate. The function is contributing to this objective by analysing, designing, documenting, implementing, maintaining and supporting reliable, secure and innovative Information Technology and Local Systems.

Provide first- and second line IT support to users and the RUN activity: network, servers, VMs, laptops, peripherals, VPN, phone system, mobile phone lines, JIRA, PSA SM, cloud infrastructure
Resolve IT incidents, requests, problems and events
Maintain the lifecycle, reliability and security of IT infrastructure and local systems: day-to-day support, batches, projects, DRP procedures and test, out-of-hours maintenance, purchases, laptop renewals, user security, PSA V3 update, system security
Liaise with Local/Central IT teams in France, External IT Providers according to SLA
Adhere to all local and central processes and procedure
Share knowledge (trainings) and best practices and improvement opportunities with key operational
Coordination of the development, testing, change, golive and post-golive support of IT projects