Payment and Operations Officer

Payment and Operations Officer

We are currently looking for a Payment and Operations Officer for the Dutch branche of an international bank located in Amsterdam. You will focus on handling customer enquiries, payment processing and supporting the daily operations of the deposits team. Are you the person who has a strong commitment for customer service related to their payments and transfers? Please continue reading!

Responsibilities Payment and Operations Officer

They have a small but growing team, so there will be plenty of development opportunities to play a key role across the several team functions as they grow their business. You will displaying a positive, professional tone, exhibit empathy when required, deliver key attributes and provide a comfortable experience for the customer.

As a Payment and Operations Officer you will be responsible for a variety of tasks, such as:

  • Providing exceptional Customer service related to their payments and transfers;
  • Monitoring and reporting on cash flows, balances and risk metrics;
  • Identify and solving failed transactions/payments;
  • Making proposals for improvement;
  • Monitor and process transactions and payments;
  • Deliver management reporting including reconciliations.

Requirements Payment and Operations Officer

As a Payment and Operations Officer you need to have:

  • At least a MBO degree and bachelor working & thinking level;
  • Ensure daily payment processing service levels are met;
  • Operations background preferred;
  • Strong communication skills in written and global;
  • A high level of accuracy and attention to detail;
  • Professional manner when dealing with internal and external clients;
  • Excellent interpersonal skills;
  • proactive attitude towards tackling issues and solving breaks.


The salary depends on qualifications and experience plus attractive extra benefits between the EUR 3,000 and EUR 3,500 fixed salary gross per month.



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